Alva Utilities solution

Alva’s utilities service analyses the reputation and reputation risk of gas and electricity suppliers across the United Kingdom.

Some of the many utilities issues that are analysed on a daily basis include: customer feedback on energy pricing changes; the impact of environmental or local community protests on energy projects; regulatory investigations into utilities companies and the development of low carbon policy framework in the UK.

Our proprietary technology processes an average of half a million pieces of content per day which, in combination with the sector expertise of our consultant analysts, enables Alva to distil all the noise and to identify, monitor and analyse the issues that affect a company’s reputation across all of its stakeholders. Alva’s utilities consultant analysts work closely with our clients to provide recommendations as to how best to address reputation performance issues, basing their input on best/worst practice examples gathered from data analysed for other companies across the sector.