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Posts in category Industry News

Airlines Industry: Most Recent “Top 10” Customer Complaints

Published the 14 July, 2017

Where Should the Airlines Industry Focus its Customer Service Efforts? In the wake of the April 9 United Airlines controversy earlier this year, the Airlines industry in the U.S. is under increasingly more scrutiny by consumers and regulators alike, with customer service a key focus. In early May, the Wall Street Journal noted that U.S. lawmakers […]

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The top insurers for reputation in 2016

Published the 13 December, 2016

PwC’s annual report on the top insurance industry issues, suggested that 2016 could be the year when technology becomes a more prominent issue in the previously traditional sector. With the insurance industry potentially entering a period of flux, we wanted to understand what issues are filtering through to the mainstream and affecting how the public […]

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alva expands global reach with new US office

Published the 23 February, 2016

NEW YORK, Feb. 23, 2016 alva, the leading content monitoring and analysis company headquartered in London, has expanded its operations with a new office in the US. Situated in New York’s busy Wall St district, alva’s first permanent presence in North America enables the firm to work closely with its growing North American client base and meet […]

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Introducing the alva Reputation Suite: disrupting the monitoring and analysis industry

Published the 27 October, 2015

alva launches game-changing content monitoring and analytics software to provide valuable reputation intelligence to global companies alva Reputation suite disrupts traditional, segregated, inefficient and expensive media monitoring and analysis approaches First time that all publicly-available content (print, broadcast, digital, social media, surveys and analyst reports) consolidated and consistently aggregated and analysed in one platform in […]

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alva speaks at the Pinsent Masons event “Protecting your corporate reputation in a digital world”

Published the 08 October, 2015

In early October, alva presented at the first of the Pinsent Masons 2015 Out-Law Autumn Seminar Series. This year’s topic was “Protecting your corporate reputation in a digital world”, with a focus on the legal leverage organisations may have when faced with a reputational crisis; whether, when and how to use that leverage; and how a […]

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alva wins new Corporate Reputation Intelligence and Innovation Award

Published the 26 August, 2015

alva was named as the winner of the “Best for Corporate Reputation Intelligence and Innovation Award for Reputation Management” in the 2015 Global Products & Services Awards by Corporate Vision Magazine. The 2015 Global Products & Services Awards recognise the companies whose dedication to innovation and moving their industry forward, while simultaneously providing the very best […]

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Reputation key to high Financial Times sale price

Published the 27 July, 2015

The financial importance of reputation and brand was highlighted this week with Nikkei Inc’s £844m purchase of the Financial Times. The decline in print publishing has been well documented, with many companies struggling to find consistent revenue streams in a digital age. Print circulation numbers have plummeted and therefor the amount of print advertising revenue […]

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alva is speaking at Reputation: Managing the Risk

Published the 29 June, 2015

Reputation is frequently ranked the top business risk – but what are companies actually doing about this? Join us in London this Thursday (2nd July) for a free seminar on Reputation: Managing the Risk. alva’s CEO Alberto Lopez is speaking about reputational risk alongside AXA Group, HS2, Santander, Clifford Chance and Special Contingency Risks Ltd in a […]

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Corporate Reputation is as important as remuneration when attracting top talent

Published the 23 June, 2015

A new survey by ManpowerGroup Solutions has reported that a company’s brand reputation is as important as the compensation package in the process of attracting the top talent. 25% of respondents placed brand or corporate reputation as one of the top three factors in their career decisions. This highlights the importance of understanding your corporate […]

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Damage to corporate reputation is top ranked risk

Published the 17 June, 2015

Reputation damage, the top-ranked risk in Aon’s 2015 survey Deloitte survey states 39% of executives think their risk strategy is average or below average Aon’s 2015 Global Risk Management survey ranked damage to reputation as the biggest risk for global organisations. Compiled from responses from over 1,400 risk management professionals in 60 countries, the results show […]

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