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Posts in tag banking

The importance of student account planning for retail banks

Published the 23 March, 2017
Student bank account strategy

As A-level students are just starting to thinking about their exams, there is another group who are already turning their thoughts to fresher’s week – high street banks. Over the next couple of months, plans will be drawn up, campaigns will be designed and offers will be finalised all with the aim of attracting the […]

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Reputation risk contagion: How one company can drag a whole sector down

Published the 22 March, 2017
Reputation risk contagion: How one company can drag a whole sector down

The March edition of Journal of Network Theory In Finance, reveals that it just takes negative coverage of one bank to affect perceptions of the industry as a whole. A leading Risk professional, Peter Mitic, used alva’s daily company reputation ratings for 10 of the leading UK banks, comparing larger-than-average movements in the reputation of each […]

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Co-op Bank case study: Reputation analysis

Published the 02 March, 2017

The last few years have been very difficult for the Co-operative Bank, narrowly avoiding bankruptcy in late 2013 while at the same time also being hit by a scandal surrounding its former CEO Paul Flowers, causing significant damage to company reputation. In mid-February 2017 the bank announced it was putting itself up for sale so […]

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How are phishing attacks affecting the corporate reputation of banks?

Published the 05 July, 2016

The UK police have highlighted a number of recent scam phishing attacks in 2016 attempting to gain account log-in details and security information. Notable examples have included email-based scams targeting Ebay customers and SMS-based scams targeting Apple customers. Some involved a combination of voice and email phishing and resulted in hundreds of thousands of pounds […]

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What impact has Android Pay had on banks?

Published the 15 June, 2016

On the 18th May this year, Google launched Android Pay in the UK to enable Android users that hold accounts with supporting banks to make contactless payments using their phone. Android Pay is often billed as Google’s rival to Apply Pay, which launched in July 2015 to a huge reaction in which consumers responded both […]

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The Panama Papers Leak: how to respond in a crisis

Published the 07 June, 2016

In April, the leak of the Panama Papers from Panama-based law firm Mossack Fonseca led to large-scale media coverage. In what has been called one of “biggest data breaches” in history, an unprecedented 1.1m files from Mossack Fonseca’s database were leaked by an anonymous source. The documents named multiple banks such as Commerzbank, Deutsche Bank, […]

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Help to Buy ISAs: which banks are benefitting most?

Published the 27 April, 2016

Coming to the end of the 2015/16 tax year, a new personal savings allowance – the Help to Buy ISA – is available for first time homebuyers in the UK. Standard ISAs had previously been a key product for banks looking to boost new customer acquisition, but some commentators believe that George Osborne’s introduction of […]

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The reputational benefits of social finance in investment banks

Published the 25 February, 2016

In recent years, the social finance “boom” in investment banking has been covered by national media extensively as investment banks such as BNY Mellon, Northern Trust, Blackrock and Goldman Sachs have framed social finance strategies around social entrepreneurship and impact investing. Through social finance, entrepreneurs and investors can see a return in financial assets whilst […]

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Branch or Digital – which drives customer experience more for retail banks?

Published the 24 February, 2016

Recent expansions of Nationwide and Metro Bank’s branch networks led alva to use our proprietary analytics to look at the impact that branches have on reputation compared to digital (defined as online and mobile) channels. The analysis investigates: Which channel has the most impact on a bank’s customer experience? What is the customer sentiment trend […]

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Davos and Investment Banks: Who had the leading voice?

Published the 03 February, 2016

Investment banks were named in nearly 10% of all Davos conversations relating to banking [1], with 87% of the discussion coming from social media – a 9% higher proportion than the industry’s average during January. Investment banks stimulated and contributed to fresh conversations beyond the Davos staples of economy and tech. Corporate culture [2] was […]

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