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Posts in tag hospitality

Is Airbnb a genuine competitor to hotels?

Published the 03 December, 2015

The sharing economy presents alternatives to traditional service providers but has also been challenged by governments and regulatory bodies that question these businesses’ compliance around safety and the law. Airbnb has recently grown as a P2P player in the travel accommodation space. And while traditional hotel chains have historically insisted that Airbnb is not a […]

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White paper: Why businesses need reputation intelligence

Published the 13 August, 2015

An analysis of Thomas Cook: With growing evidence that reputation does affect financial value, Boards need to be more proactive in sanctioning enterprise-wide reputation programmes to ensure that this invaluable asset is managed correctly. A reluctance to act puts companies at risk of reputation crises. Thomas Cook is one company that has a particularly challenging […]

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Thomas Cook crisis: Why businesses need Reputation Intelligence

Published the 30 May, 2015

Click here to download the full report as a PDF Thomas Cook has had a challenging year, with a number of incidents that have led to an increase in negative sentiment and reputation damage. Events culminated in widespread criticism of how it handled an inquest into the deaths of two children in a hotel booked […]

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