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Posts in category Reputational Risks

U.S. Airlines Industry: Customer Complaints & Reputation Contagion

Published the 14 July, 2017

Where Should the Airlines Industry Focus its Customer Service Efforts? In the wake of escalating and highly publicized controversy, the Airlines industry in the U.S. is under increasing scrutiny by consumers and regulators alike, with customer service a key focus. In early May, triggered by the now notorious United Airlines event, U.S. lawmakers, as noted by the Wall […]

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Executive Pay: Understanding the Reputational and Privacy Risks

Published the 28 March, 2017
Executive Pay: Understanding the Reputational and Privacy Risks

A practical, evidence backed guide to assessing your company’s exposure to reputational issues arising from executive pay Download a free PDF version of this report Executive pay is a complicated, controversial – and, at times, toxic issue. It is probably not surprising to learn that 67% of all content analysed by alva on executive pay […]

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Reputation risk contagion: How one company can drag a whole sector down

Published the 22 March, 2017
Reputation risk contagion: How one company can drag a whole sector down

In this month’s Journal of Network Theory In Finance, Peter Mitic, Santander’s UK head of operational risk methodology reveals that it just takes negative coverage of one bank to affect perceptions of the industry as a whole. Mitic used alva’s daily company reputation ratings for 10 of the leading UK banks, comparing larger-than-average movements in […]

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How does Fake News affect corporate reputation?

Published the 09 January, 2017
How does Fake News affect corporate reputation?

“Fake News” was one of the most prominent phrases in 2016, with suggestions that it even had a significant influence on the US Presidential election. These accusations were initially refuted by Facebook, but alongside other companies like Google and Twitter, it quickly decided to remove advertising slots from fake news sites, and it has now […]

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What is the long term reputational effect of a cybersecurity breach? TalkTalk – 12 months later

Published the 10 November, 2016
TalkTalk - What is the long term reputational affect of a cybersecurity breach?

Cybersecurity has featured heavily in the news during 2016, with large data breaches at Yahoo, LinkedIn, O2 and Sage all making the headlines. The World Economic Forum’s Global Risks Report 2016 ranked cybersecurity as the greatest risk to doing business in North America and the second biggest risk for the UK. Globally, cyber attacks rank […]

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How big a risk is drug pricing to pharmaceuticals?

Published the 21 July, 2016

The health secretary Jeremy Hunt has asked the competition watchdog to investigate accusations that drug companies are “exploiting” the NHS to raise their prices. The claim is that the use of loopholes has resulted in a price rise of over 1,000% for 32 drugs over the past 5 years. This follows concern from within the […]

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How are phishing attacks affecting the corporate reputation of banks?

Published the 05 July, 2016

The UK police have highlighted a number of recent scam phishing attacks in 2016 attempting to gain account log-in details and security information. Notable examples have included email-based scams targeting Ebay customers and SMS-based scams targeting Apple customers. Some involved a combination of voice and email phishing and resulted in hundreds of thousands of pounds […]

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Which are the top 3 companies for cyber security in the defence sector?

Published the 29 June, 2016

Over the past six months, alva’s analysis of the defence sector has seen an increase in competition among manufacturers positioning their organisations as focused on cyber security. In November 2015, Chancellor George Osborne announced the government’s policy of cyber investment, aiming at increasing the UK’s cyber capabilities as part of the UK Spending Review, whilst […]

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Investing in emerging markets: how to best communicate your risky bet

Published the 15 June, 2016

Recently, there has been increasing media analysis of private equity acquisitions due to India’s active start-up scene and investor “confidence in the long-term viability” of the sector that has struggled for the past two years. As such, India has emerged as a fertile ground for investment opportunities. Similarly, there has been a growing business focus from […]

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The Panama Papers Leak: how to respond in a crisis

Published the 07 June, 2016

In April, the leak of the Panama Papers from Panama-based law firm Mossack Fonseca led to large-scale media coverage. In what has been called one of “biggest data breaches” in history, an unprecedented 1.1m files from Mossack Fonseca’s database were leaked by an anonymous source. The documents named multiple banks such as Commerzbank, Deutsche Bank, […]

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