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Reputational Risks

Posts in category Reputational Risks

Rail Timetable Chaos: Who did the public blame for the disruption?

Published the 29 August, 2018

  It will not be news to UK commuters that the timetable change in May – touted as a way of boosting passenger capacity over peak periods as part of the Rail 2020 vision – did not go off seamlessly. So-called “Meltdown Monday” saw widespread cancellations and delays as rail operators seemingly were unable to […]

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Audi CEO Arrest: Could other corporations be at risk of Reputation Contagion?

Published the 02 July, 2018
Audi CEO arrest: Could other corporations be at risk of reputation Contagion?

The Audi CEO and “Dieselgate” fall-out alva first profiled the Volkswagen emissions scandal – “dieselgate” – in September 2015. We asked if the reputational crisis would likely impact customer advocacy and purchasing decisions. The conclusion of our analysis was that though there were calls on social media to stop buying VWs, the company could leverage […]

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FMCG and the war against plastics: do they rise and fall as one?

Published the 22 May, 2018
Ocean plastic - FMCG reputation

Plastic: the new sugar In the UK, concern around plastic pollution has grown seemingly exponentially in the last twelve months, due in part to initiatives like Sky’s Ocean Rescue, the airing of Blue Planet II and a wider European regulatory push towards banning single-use plastic products. Table 1: Discussion of Sugar and Plastics in the […]

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Communicating the Gender Pay Gap Results

Published the 25 April, 2018
Communicating the Gender Pay Gap Report Results

In April 2018, the UK government required all UK based companies employing over 250 members of staff to publish data on how much they pay their male and female employees, in order to establish whether men were paid more than women on average. Over 10,000 companies submitted their data before the deadline, though some have […]

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GDPR: An opportunity for Corporate Affairs?

Published the 13 April, 2018
GDPR: An opportunity for Corporate Affairs?

As the 25th May enforcement deadline is fast approaching, and with recent news around Facebook and other tech giants stoking concerns around consumer data protection, it is no surprise that General Data Protection Regulation (GDPR) is appearing in headlines throughout Europe. Most industry experts share concerns that businesses across industries are not prepared. GDPR has […]

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U.S. Airlines Industry: Customer Complaints & Reputation Contagion

Published the 14 July, 2017

Where Should the Airlines Industry Focus its Customer Service Efforts? In the wake of escalating and highly publicized controversy, the Airlines industry in the U.S. is under increasing scrutiny by consumers and regulators alike, with customer service a key focus. In early May, triggered by the now notorious United Airlines event, U.S. lawmakers, as noted by the Wall […]

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Executive Pay: Understanding the Reputational and Privacy Risks

Published the 28 March, 2017
Executive Pay: Understanding the Reputational and Privacy Risks

A practical, evidence backed guide to assessing your company’s exposure to reputational issues arising from executive pay Download a free PDF version of this report Executive pay is a complicated, controversial – and, at times, toxic issue. It is probably not surprising to learn that 67% of all content analysed by alva on executive pay […]

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Reputation risk contagion: How one company can drag a whole sector down

Published the 22 March, 2017
Reputation risk contagion: How one company can drag a whole sector down

The March edition of Journal of Network Theory In Finance, reveals that it just takes negative coverage of one bank to affect perceptions of the industry as a whole. A leading Risk professional, Peter Mitic, used alva’s daily company reputation ratings for 10 of the leading UK banks, comparing larger-than-average movements in the reputation of each […]

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How does Fake News affect corporate reputation?

Published the 09 January, 2017
How does Fake News affect corporate reputation?

“Fake News” was one of the most prominent phrases in 2016, with suggestions that it even had a significant influence on the US Presidential election. These accusations were initially refuted by Facebook, but alongside other companies like Google and Twitter, it quickly decided to remove advertising slots from fake news sites, and it has now […]

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What is the long term reputational effect of a cybersecurity breach? TalkTalk – 12 months later

Published the 10 November, 2016
TalkTalk - What is the long term reputational affect of a cybersecurity breach?

Cybersecurity has featured heavily in the news during 2016, with large data breaches at Yahoo, LinkedIn, O2 and Sage all making the headlines. The World Economic Forum’s Global Risks Report 2016 ranked cybersecurity as the greatest risk to doing business in North America and the second biggest risk for the UK. Globally, cyber attacks rank […]

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